Shipping Policy

Last Updated: September 25, 2026

Japan free-shipping campaign

Free standard shipping to Japan: 2026-09-25 through 2027-09-24 (Japan time). Applies to orders accepted during the campaign, including pre-orders scheduled to ship later.

We cover standard shipping charges. Any customs duties or import taxes remain subject to the shipping terms below. Shipping terms after the campaign will be announced separately.

Domestic Shipping (China)

• Standard shipping: 3–5 business days
• Free shipping on orders over ¥299
• Ships from Shanghai, China

International Shipping

• Available to most countries worldwide
• Standard international: 10–20 business days
• Express international: 5–10 business days
• Outside the Japan campaign above, shipping charges depend on destination and weight.
• Customs duties and import taxes are the responsibility of the buyer

Pre-order Items

• Pre-order items ship within the estimated timeframe listed on the product page
• Pre-order and in-stock items may ship separately
• You will receive tracking information via email once your order ships

Order Processing

• Orders are processed within 1–3 business days
• Orders placed on weekends or holidays are processed the next business day
• You will receive an order confirmation email immediately after purchase

Tracking

• All orders include tracking information
• Tracking details are sent via email once your order ships
• International tracking may have limited updates depending on destination

---

For any shipping questions, contact us at zuo.arthur@gmail.com